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My air conditioner has stopped working

Please follow the guide below prior to contacting us with a maintenance request:

Airconditioning troubleshooting guide:

 

Problem

Possible cause

What to do

Unit does not start, restart and/or not blowing air

Power cut

Wait for power to be restored

 

Unit may have become unplugged

Check that plug is securely in the power point

 

Circuit breaker may have been tripped

Turn off the GPO and reset the circuit breaker

 

Battery in the remote controller may have been exhausted

Replace the battery in the remote controller

 

Compressor 5 minute protection has been activated

Wait 5 minutes and try restarting

Unit not heating or cooling

Doors and or windows are open

Close the doors and or windows

 

Inappropriate mode and /or temperature setting

Check that mode is correct ie Heat or Cool or Auto; and also check the temperature setting.  This can be done by pressing the up or down arrow once (depending on if you want to check for heating or cooling temp) this will display the pre-selected temperature.  Adjust to the required temperature.  Note – the display will show the room temperature after approx. 30 seconds.

 

Air filter is dirty/blocked

Remove the filter from the unit and wash under the tap, refit the filter and turn the unit back on.  Run the unit for an hour and check if there is still a problem.  NB – cleaning the filter should be a regular part of your ongoing maintenance plan, at least once per month.

 

Air inlet of the outdoor area is blocked or restricted

Clear any or all obstructions – the air inlet requires at least 300mm clear space.  Once clear, clean the coil if required and restart the unit.  Run the unit for an hour and check if there is still a problem.

If, after an hour of running the unit is still not heating or cooling, please note down the serial number, manufacturer name and height and width, then request a maintenance call with your Ausco representative.

Unit making a “whirring” or “rattle” noise

Possible worn bearings or installation adjustment required

Note down the serial number, manufacturer name and height and width, then request a maintenance call with your Ausco representative.