Please follow the guide below prior to contacting us with a maintenance request:
Airconditioning troubleshooting guide:
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Problem
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Possible cause
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What to do
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Unit does not start, restart and/or not blowing air
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Power cut
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Wait for power to be restored
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Unit may have become unplugged
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Check that plug is securely in the power point
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Circuit breaker may have been tripped
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Turn off the GPO and reset the circuit breaker
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Battery in the remote controller may have been exhausted
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Replace the battery in the remote controller
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Compressor 5 minute protection has been activated
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Wait 5 minutes and try restarting
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Unit not heating or cooling
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Doors and or windows are open
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Close the doors and or windows
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Inappropriate mode and /or temperature setting
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Check that mode is correct ie Heat or Cool or Auto; and also check the temperature setting. This can be done by pressing the up or down arrow once (depending on if you want to check for heating or cooling temp) this will display the pre-selected temperature. Adjust to the required temperature. Note – the display will show the room temperature after approx. 30 seconds.
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Air filter is dirty/blocked
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Remove the filter from the unit and wash under the tap, refit the filter and turn the unit back on. Run the unit for an hour and check if there is still a problem. NB – cleaning the filter should be a regular part of your ongoing maintenance plan, at least once per month.
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Air inlet of the outdoor area is blocked or restricted
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Clear any or all obstructions – the air inlet requires at least 300mm clear space. Once clear, clean the coil if required and restart the unit. Run the unit for an hour and check if there is still a problem.
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If, after an hour of running the unit is still not heating or cooling, please note down the serial number, manufacturer name and height and width, then request a maintenance call with your Ausco representative.
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Unit making a “whirring” or “rattle” noise
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Possible worn bearings or installation adjustment required
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Note down the serial number, manufacturer name and height and width, then request a maintenance call with your Ausco representative.
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