How Ausco Modular's Outstanding Service Builds Customer Loyalty
In the world of modular buildings, it’s not just about portable buildings; it’s about the people, relationships and the Ausco way. At Ausco Modular, we’ve always believed that providing outstanding service goes hand in hand with building long-lasting and loyal customer partnerships. That’s why we invest in a robust feedback program centered around Net Promotor Score (NPS) to better understand and enhance our customers’ experience.
What is NPS, and why does it matter?
NPS is a metric used to gauge customer loyalty and satisfaction. It’s a simple yet powerful question “On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”. This question provides us with valuable insights into what our customers truly think about us.
Our most recent monthly NPS score of 58 is a testament to the loyalty and satisfaction of our customers. 60% of respondents are not just satisfied with Ausco Modular; they are enthusiastic about recommending our service to others. This score reflects the trust and confidence our clients have in us.
We listen to our customers
We believe that all feedback whether positive or constructive is an opportunity for growth and improvement. It strengthens our relationships with our customers.
Outstanding service as the foundation
At Ausco, providing outstanding service is our way of doing business. We understand that our customers rely on us to deliver quality modular solutions that meet their unique needs. But it’s not just about the buildings, it’s about the entire experience, from the first enquiry to the delivery, to the removal.
Building long-standing and loyal customers
Our dedication to outstanding service and our NPS program has helped us build more than just transportable buildings; they’ve helped us forge lasting and loyal customer relationships. We’re proud to have customers who return to us time and again because they know they can trust us to deliver on our promises.
It’s not just a portable building
So, what sets Ausco Modular apart? It’s our unwavering commitment to service excellence, our willingness to listen and learn from our customers, and our determination to improve. We take the time to truly understand your requirements, whether you need a demountable classroom, project office or workforce accommodation.
But you don’t have to take our word for it. Hear directly from some of our loyal customers and their experiences with Ausco Modular.
We have been a customer of Ausco for a number of years & are very happy with the service.
Ann, Mainetec, September 2023
I was very impressed with the professionalism provided by your Construction Manager, Craig Canning, and his team with the new Springsure Work Camp New Modular Accommodation Block. The project was delivered on time and within budget with a very high standard of workmanship.
Murray, Dept of Energy and Public Works, August 2023
Can't complain about anything. Always use Ausco and never have any issues.
Kieran, Glask Construction, August 2023
Our relationship with Ausco is long standing. Response and consideration to our (ever changing) needs is always explored for us before finalizing a project. That care factor is very important to us!
Kathy, Gindaja Treatment and Healing Indigenous Corporation, May 2023
Just want to commend you and your site team for the effort and quality Ausco have provided to Hindmarsh for the site setup. The professionalism is second to none.
Brodie, Hindmarsh, June 2023
